Will you need my credit/debit card?
Does GenieTalk have a service fee?
What payment options does GenieTalk have?
Is my payment information safe on your site?
Where is GenieTalk available?
How do I register with GenieTalk?
How do I edit my account information?
What is the maximum number of seats I can book?
Can I book a multi–city trip?
Where do I enter my frequent flyer number while booking domestic flights?
I entered my payment details and hit submit but was redirected to a blank screen. I got charged but don’t have an e–ticket. What now?
Can I book tickets for another person through my account?
Do I need to pay any extra fee for web-check in?
My web check-in has already processed. Can I still cancel/reschedule my trip?
I’ve placed the check-in request. When should I expect the check-in to be completed?
I need to cancel my flight, what’s the latest I can do this by?
For domestic - You can cancel your flight 3 hours before the time of departure.
To cancel your reservation within 3 hours of the departure, contact the airline directly for cancellation and only then contact GenieTalk for cancelling your reservation in the GenieTalk system.
For international - You can cancel your flight 48 hours before the time of departure.
To cancel your reservation within 48 hours, you need to contact the airline directly for cancellation and only then contact GenieTalk for cancelling your reservation in the GenieTalk system.
How will I get my money back after a cancellation?
How long does it take to process a refund?
I need to change my flight reservation?
Does it cost to make an amendment?
Can more than two adults stay in one room?
Do our children stay for free?
I need a specific type of hotel room (non–smoking, wheelchair friendly, etc.)?
What does the price include?
How long does it usually take for the hotel to get my booking information?
Do I have to show an ID proof at the time of check–in?
I need to cancel my hotel booking. What’s the latest I can do this by?
What are the cancellation charges?
How will I get my money back after cancelling a hotel booking?
How long does it take to process this refund?
How do I modify a hotel booking?
Can I book lounge access regardless of frequent flyer status or class of travel?
If it is an airline branded lounge, do I have to be flying with that airline to use the lounge?
If I purchase a pass from GenieTalk, will the lounge let me in?
Is my pass good for any lounge location or just the specific location that I book for?