REFUND & CANCELLATION POLICY
Refund’s will only be given to the User when an amount has been deducted from the User’s Debit Card/ Credit Card/ Bank Account OR other payment gateways and the user fails to receive a valid service or product as requested by him/her in the application.
As a process the User is required to raise a complaint on the Application. On receiving such a complaint, the matter shall be examined by GenieTalk team and if the complaint is found to be correct then a full or partial refund (as applicable in the scenario) shall be made to the user within a reasonable period of time.
The refund will be processed through payment into the user’s mode of payment i.e. back to the Debit Card/ Credit Card / Bank Account or any other Payment Gateway that was used to make the payment under consideration. Time required to process the Refunds and the Refund amount are both subject to the Vendor’s refund policy.
In case of Promotional offers and cashback the User is obliged to first return the entire cashback amount to GenieTalk. Once GenieTalk receives the cashback amount from the user, the Refund process mentioned above will be followed. In a situation where the User has used the cashback amount, or if the cashback amount has expired, the User is first obliged to pay GenieTalk an amount equal to the amount that has been used/expired. GenieTalk is liable to process the refund only after this amount has been paid by the User.
Every transaction done on GenieTalk is subject to cancellation charges as provided by the third-party vendors which may vary from suppliers to suppliers. If any of the services rendered and cancelled once executed, the whole amount will be debited unless there is a refund policy by the supplier. GenieTalk team will speak to the third-party suppliers on behalf of the users and will get the cancellation done, as soon as possible.
Some bookings of flights/hotels may be non-refundable per the specific suppliers policy.
Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline, or in case of charged by any of the services.
- Online cancellations: Cancellations can be made within the app in my bookings section.
- Offline cancellations: We also accept cancellation requests through phone. However, GenieTalk cancellation charges for such offline cancellations may be higher.
Only cancellation requests made on application or telephonic through our customer support shall be entertained. GenieTalk shall not be liable to entertain any cancellation requests made through any other medium including but not limited to SMS, e-mail.
If you have done a ‘Web/Tele Check-in’ with the airline, get in touch with the airline for cancellation. GenieTalk will not be able to process the refund for the same and will not take any responsibility for the same.
Convenience fee charged at the time of any booking’s are non-refundable.
For any cancellation made by you for which refund is already processed and if it is found that you have used/made changes to the ticket on the same PNR directly with the airline, GenieTalk reserves the right to debit your original mode of payment against the amount which has been refunded to you. GenieTalk will not be responsible for any flight reschedule/cancellations by the airline. If the hotel property is sold out at the end moment after the confirmed booking provided by the supplier, GenieTalk will then speak to the desired supplier and try to get the alternative same category possible at that time.
The Airline/Hotels reserves the right of admission or boarding for onward or return flight or check-ins at hotels, in case the customer fails to board any segment of the travel for his itinerary or reach the require hotel destination. GenieTalk shall not be responsible or liable for such refusal of admission or boarding or Check-in process at Hotel.