Refund & Cancellation Policy

Cancellation

Bookings made by the Customer (s) may be confirmed (“Confirmed Booking”) once GenieTalk receives payment towards such booking and issues valid confirmation number. User can cancel the booking once the transaction is complete.

Every transaction done on GenieTalk is subject to cancellation charges as provided by the third-party vendors which may vary.

You can cancel any booking by,

Online cancellations: Cancellations can be made within the app in my bookings section.

Offline cancellations: We also accept cancellation requests through phone. However, GenieTalk cancellation charges for such offline cancellations may be higher.

Refund

User shall be entitled to refund only if:

  • The payment amount has been deducted from User’s Debit Card/ Account/ Credit Card, yet the users fails to receive a valid service/ product as requested by the User on the App.
  • The transaction for which the refund is requested, or any other activity by the user on the GenieTalk App, does not violate any of our terms and conditions.

In case the service/ product paid for has not been received by the User then the User is requested to raise a complaint on the Application. On receiving such Complaint, the matter shall be examined by GenieTalk support team and then a full or partial refund (as applicable in the scenario) shall be made to the User.

Convenience fee charged at the time of any bookings are non-refundable.

Our decision on refunds shall be at our sole discretion and would be final and binding.

The User will have an option to choose whether to refund money to the Debit Card/ Credit Card/ Bank Account that was used to make the payment or GenieTalk Reward Wallet.

On approval from the support team on the User’s refund request, the refund will be initiated within 48 hours and may take up to 5 working days to reflect on the User’s account.

The refund amount is subjected to the Third party Vendor/ Merchant’s refund policy.

In case the Merchant’s policy doesn’t have refund for particular product / service, GenieTalk is not liable to pay if you wish to cancel the product/ service.

All promo/special costs are restrictive and are non-refundable. Certain promo/special costs do not permit changes to the service/product. Kindly check restrictions while booking. Under all promo/special costs, limited inventory is available on selected product/service on first come, first served basis. GenieTalk or its service providers reserves the right to withdraw and/or amend the promo/special costs without any prior notice.

In the event of a mishap from our end, Users are entitled to cancel the entire order and GenieTalk shall compensate under such circumstances in accordance with our policy.

GenieTalk should not be held liable for any loss or damages arising out of force majeure event. We reserve the sole right to cancel any order in circumstances of failure due to reasons beyond our control or attributable to the Vendor/ Merchant.

Last updated on Aug 25, 2018